*Effective: November 22, 2024

Thank you for choosing 2 Coots Ranch!

We are committed to providing you with high-quality, ethically and sustainably raised meats, including eggs, chicken, turkey, and beef. Due to the perishable nature of our products, we have established the following policies:

Ordering Policies

You Can Edit Your Order Before the Deadline

Changed your mind? Want to add something? No problem. Edit your order anytime before the deadline. You won't get a confirmation email for changes. Just know that whatever's in your cart when the deadline hits is what gets packed for you. You can only place one order per order cycle.

No Late Orders or Cancellations

Once the order deadline passes, we can't accept changes or cancellations. I know that sounds strict, but here's why: the ranch needs to pack and prep so you get everything in the best shape possible. We're working with real food from a real ranch, and timing matters.

Order Totals Are Estimates

Since meat is priced by the pound, your final total might be slightly more or less than the estimate. Once everything's packed and weighed, we'll charge your card on file and email your receipt.

Out of Stock Items & Substitutions

Inventory errors happen sometimes. If something becomes unavailable, we'll email or call you. If you get back to us within 3 hours (yeah, it's quick... we work on a tight schedule), we can substitute with something else. If we don't hear from you, we'll remove the item and adjust your total. And if you had free shipping, we'll still honor it since the mistake is on us. You'll see a note about any changes on your final order email.

You're Responsible for Receiving Your Delivery

If you're getting a delivery, you need to unpack your order the same day you receive it. Please inspect everything promptly and store perishable items as directed. If products are missing, that's on us. But if you don't unpack on time and something spoils, we can't take responsibility for that.

We are not responsible for delays or damage caused by shipping carriers.

You're Responsible for Picking Up Your Order

If you're doing pickup, you need to grab your order within 3 days of it being packed. We can't hold it for you indefinitely. If you do not pick up, we will restock your items less a $10 restocking fee.

Payment Happens Before Delivery

We accept all major credit and debit cards, and you'll need one on file. When you place your first order, you'll be prompted to add a card.

Once your order is packed, we'll charge your card for the final total and email your receipt. You'll pay for exactly what you receive, including the exact weight of items charged by the pound. This usually happens within 2-3 days of receiving your order.

Payment Happens At Pickup

You can choose to pay with a card online or pay at pickup. We accept cards, checks, and cash. When you pickup, we can let you know the final total (including the exact weight of items charged by the pound) and charge you for it.

If Your Card Gets Declined

Once the order editing deadline passes for a one-time or subscription order, we commit to sending it to you. Similarly, you commit to receiving and paying for that order. If your card is declined, you'll get an email. We need you to fix the issue (or reach out to us letting us know what's up) within 24 hours. You can always change your default card or add a new card here. If we don't hear from you, we reserve the right to cancel your orders or deactivate your account.

Return and Refund Policy

No Returns or Exchanges

All sales are final. We do not accept returns or exchanges for any products once they have been purchased and delivered. This policy ensures the safety and quality of our food items for all customers.

Refund Policy

We stand by the quality of our products. If you receive a product that is defective or not as described, please contact us immediately. Refunds are available under the following circumstances:

• Defective Products: If you believe a product is defective, please contact us within 3 days of receiving your order. Defects include spoilage, contamination, or damage to the product that occurred before it reached you.
• Incorrect Orders: If you receive the wrong product, please notify us within 3 days, and we will provide a full refund or replacement as appropriate.

How to Request a Refund

To request a refund, please contact us. Email us at info@2cootsranch.com or call (731) 207-0595 within 3 days of receiving your order. Please provide the following information:

• Your name
• Order number
• Description of the issue
• Photos of the product (if applicable)

Review Process: We will review your claim promptly and may request additional information if necessary.

Resolution: If your claim is approved, we will issue a refund to your original payment method within 7 days.

Contact Us

If you have any questions about this policy, please reach out to us at:

Email: info@2cootsranch.com

Phone: (731) 207-0595

Address: 14736 Mount Carmel Road, Decaturville, TN 38329

Thank you for supporting 2 Coots Ranch! We value your trust and look forward to serving you with the highest quality products.